#ukgc11: Online Archives

The last of my UKGC11 posts, this looks at Nicky Getgood‘s session on Online Archives. I went into this session purely as it sounded interesting, not really knowing what to expect. ┬áThe session was a really interesting and thought provoking look at how organisations are trying to collect recordings in various media of everyday life through the years. Nicky has done her own writeup here and it covers all the points discussed. One of the things that interested me about the concept of online archives is, shouldn’t communities be taking pride in their history and maintaining their own public archives … Continue reading #ukgc11: Online Archives

#UKGC11: Flickr, Wikipedia and Open Streetmap for local authorities

Hello people! Yes, Saturday was that time of the year again, when I get up at stupid-o-clock in the morning to catch a train from Lincoln to London town just so that I can spend the day in the presence of my peers and luminaries at the annual UKGovCamp. As always, it was a day of vibrant energy, excessive thinking and uber-geekery. Our generous hosts for 2011 were Microsoft, their lush offices on Victoria Street giving us plenty of space to spread out, think and chat about Gov related issues and tech. Kudos to Dave Briggs and Steph Grey for … Continue reading #UKGC11: Flickr, Wikipedia and Open Streetmap for local authorities

When you want to know how you can make your services better, why not just ask?

We’re doing a massive amount of work at the City of Lincoln Council to try and improve the service we offer through our website. We want to give our users the best range of services through as many online channels as possible, as well as ensuring that the information on our website is as accurate and accessible as possible. This is all a part of our Customer Access Strategy which is covering all aspects of customer services. So how do we know we’re doing the right thing? Well, on way is to ask our target audience – users and potential … Continue reading When you want to know how you can make your services better, why not just ask?